Do you have questions about our offerings? Here are answers! In this section, we have compiled frequently asked questions to help you successfully navigate our diverse range of investment opportunities.

Questions & Answers

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General

Investors

Login Area

Security

Each investment is secured in the land register in the form of a lien, whereby the profit participation right assets as a whole are secured. They are individually identified by an ISIN issued by Österreichische Kontrollbank and listed in its register.

How is real estate collateralized?

The return on real estate investments can vary depending on factors such as location, type of property and market development. At Rendity, annual returns are generally between 4% and 9%. This return is made up of the monthly rental income and a possible increase in value when the property is sold.

What are the returns on real estate investments?

There are no direct costs or fees for investors with Rendity. However, all costs incurred are deducted from the rental income and sales proceeds. These include operating costs, property and asset management costs, legal and tax consultancy fees, costs for the preparation of market value appraisals, taxes and other public fees. In addition, a cash reserve for future costs and vacancies. Therefore, you do not receive the gross rent or the full sales proceeds, but the net amount after deduction of these costs.

For each transaction on the secondary market, a trading fee of 1.5% is charged on both sides to pay for the blockchain transaction costs incurred by the broker-dealer. Rendity receives 20% of the increase in value if the property is successfully sold.

Are there any costs or fees for investors with Rendity?

In the event of damage to the property, sufficient insurance has been taken out to cover any costs. As there is no construction work, most construction risks are also eliminated here. Necessary renovation work is organized and carried out by Rendity. The costs for this are covered from the income generated and the reserves invested. In this way, we ensure that the property remains in good condition and that your investment is optimally protected.

What happens in the event of damage to the property itself?

It can happen that a rent payment is not paid. If the rent is not paid, Rendity will take over the dunning process and, if necessary, take legal action to recover the outstanding rent. During this time, there may be a temporary loss of income, which will affect the monthly payments. The long-term goal is to manage the property profitably and, if necessary, find new tenants so that your investment is protected in the best possible way.

What happens, if the rent isn't paid?

There are various risks when investing in PropShares. These include market risks, such as fluctuations in real estate prices, as well as risks due to vacancies or rental defaults. There is also the risk that the legal framework may change and affect the performance. There are also general economic risks that can have a negative impact on the real estate market and therefore on your investment. As with all investments, it is important to be aware of these risks and only invest capital that you can afford to lose.

What risks do I have?

The invested capital is managed by Rendity. We take care of the management, letting and administration of the real estate projects in which you have invested. Your capital is professionally managed and you have no additional expenses.

Who manages the invested capital?

Properties are purchased and rented out. You receive monthly rental income and benefit from the performance of the property when it is sold after a certain holding period. 

What happens with my money?

For each successful purchase or sale, a brokerage fee of 1.5% of the respective transaction amount is charged, but at least €5 per transaction. All further information on the costs can be found in the cost information.

What does buying/selling on the trading platform cost?

The transaction between buyer and seller is processed directly via the trading platform. After the seller has placed his offer to sell and a buyer has accepted this offer, the transaction is carried out automatically. The purchase amount is deducted from the buyer's wallet and credited to the seller. The shares are transferred to the buyer at the same time. Fees are charged for the transaction.

How is the transaction between buyer and seller processed?

To buy shares on the trading venue, select the sales offer you are interested in and enter the quantity of shares you want to buy. Confirm your purchase and the shares will be added to your portfolio. The purchase amount will be deducted from your wallet.

How can I buy shares on the trading venue?

Select the number of shares of the property you wish to sell and make an offer to sell by specifying the desired price and quantity of shares. After you have confirmed your offer to sell, you wait for a buyer. As soon as a buyer is found, the sale is completed and the proceeds are credited to your wallet.

How can I sell my shares early on the trading platform?

Yes, you can sell your shares in the properties flexibly on our trading platform. You can find all the details here: www.rendity.com/exchange

Can I sell my Propshares early?

The management of the property is handled entirely by Rendity. We take care of all aspects of letting, management and maintenance. This means that you don't have to worry about anything. Rendity ensures that the property remains in good condition, that tenants are found and looked after and that all administrative tasks are taken care of.

Who manages the property?

By owning shares in properties through Rendity, you have the potential to earn money through monthly rental distributions. These rental distributions are based on a percentage of the shares you own in the property and can vary slightly due to factors such as expected and unexpected vacancies, rent changes and planned and unplanned maintenance costs. When you sell the property, you receive 80% of the appreciation.

How is the return on the properties on offer made up?

A PropShare is a tokenized participation right that gives you a share in a real estate project. With a PropShare, you invest in real estate, earn regular rental income and benefit from the increase in value when the property is sold in the future. Your share is represented by a digital token.

What is a propshare?

With Rendity, you invest in tokenized participation rights called PropShares. This allows you to participate in real estate projects. Your investment is represented by a token that represents a share in the property. You earn money through rental income and the sale of the property. The minimum term is five years.

What do I invest in?

You can find the tab "Security" in your profile in the personal area. Here you can delete your account by yourself.

How can I delete my account?

Yes it is possible. For a company account we need a current excerpt from the commercial register, which is not older than three months and an identity card. If there is more than one shareholder, the identity card of all of them is required.

I want to register with my company - is it possible?

You can use the "Withdraw" button in your wallet to transfer your available funds to your withdrawal account.

How can I withdraw my funds?

In your wallet you will find the so-called income statement, which you can easily download - for further use for the tax office.

How do I get a tax certificate?

All our new customers receive the start bonus, which is automatically credited to your investor wallet after successful registration and can be redeemed within two weeks with your first investment.

How do I get the startup bonus?

If you refer us and invite your friends to join the Rendity community, you will both share €50 when your friend make a investment.

The bonus will be released only after successful investment, when the subscription period of the respective project has expired. Cash payment of the bonus balance is not possible. Once received, the bonus is valid for three months.

You can find an overview of your referred friends and your future or already acquired bonuses in your [Dashboard](https://rendity.com/de/dashboard/referral/).

You can find more information [here](https://rendity.com/referral).

How do I get the refer-a-friend bonus?

he collection and use of your personal data exclusively takes place within the limits of statutory provisions and in consideration of the current data protection laws. For further information on data protection please see our [imprint ](https://rendity.com/en/impressum)and visit our [blog](https://rendity.com/blog/sicherheit-steht-an-oberster-stelle/).

How do you protect my data and privacy?

When registering, you only need to provide your email address and set a password. If you want to invest, we are required by law to collect the following data:

- Full name 
- Your address 
- Date of birth
- Place of birth

In order to prevent money laundering, we are required by law to conduct a verification of identity for our new customers. The verification must therefore be completed in full in order to be able to place an investment. 

For the verification you only need a smartphone or a PC with webcam and a valid identification document (passport or ID card).

The ID must be a photo or photographed during the process - unfortunately, a scan/PDF cannot be accepted. Additionally, a driver's license cannot be used for verification as it is not accepted as an official photo ID.

Please note that the photo must be fully visible, not cropped, have no reflections and the ID must be valid.

The following documents are accepted:
- Passport
- identity card

You will be taken step by step through the process of our verification partner. Please follow the instructions - it usually takes no more than 5 minutes.

What data do I need to provide when signing up?

We want to establish a basis of trust, this can be achieved more easily when people know, who they are dealing with. Thus, detailed information on projects and their developers are only available after sign up.

Why do I have to sign up to see all the details of the listed projects?


Available Funds: This is the amount you can invest.

Invested volume: The invested volume is the total amount invested in projects.


What are the different payments in my wallet?

For investments via our platform, we need to carry out enhanced customer due diligence measures regarding politically exposed persons. Politically exposed person means all natural persons who are or have been entrusted with prominent public functions and immediate family members, or persons known to be close associates, of such persons.

What is a Politically Exposed Person (PEP)?

The Investor-Wallet is an individual virtual payment account, which is used to make investments. The invested capital, thus, remains in your sphere of influence throughout the whole funding period. You may also charge your personal Investor-Wallet at any time even if you plan to invest in particular projects only at a later time. The underlying bank account is a non-interest-bearing insolvency-protected fiduciary account with BNP Paribas.

What is an Investor-Wallet?

In order for our payment service provider to verify that you are the account holder, you must upload a confirmation stating logo of the bank, your IBAN and name. This can be:

-a bank transfer confirmation  
-a bank statement  
-a screenshot of your online banking or  
-a photo of your bank card on which your IBAN and name must be visible.

Of course you do not have to disclose your account balance or any private information such as income or expenses. It's just about your IBAN and name.

Which document do I have to upload for bank account verification?

All repayments of your invested capital and returns are made to the provided bank account.

Why do I have to enter my bank account information?

n order to avoid money laundering, our payment service provider is obliged to match the provided IBAN with your identity.

Why do I have to either upload a bank statement, a bank transfer confirmation or a photo of my debit card?

KYC stands for Know Your Customer and describes legal regulations for banks and financial institutes to check the identity of their customers in order to prevent any form of money laundering.

What does KYC stand for?

Any person with a bank account within the European Union (EU) can make investments on our platform upon reaching the age of 18. Companies with a bank account within the European Union (EU) can also invest.

Who can invest on the Rendity platform?

Each project has its own overview page in the login area. There you can find the most important information and conditions. In addition, an exposé will be created for each project. Investors will receive regular updates about the progress of the real estate project.

How can I find out more about projects?

How does Rendity work? The FAQ answers the most frequently asked questions about our platform and how to invest with us.